Shipping & Delivery Policy

Effective Date: May 18, 2026

At SoBe Furniture, we are committed to providing a smooth, professional, and safe delivery experience. Because many of our modern furniture pieces are high-value, carefully crafted items, most orders are delivered through our trained white-glove delivery service rather than standard parcel shipping.

This Shipping & Delivery Policy explains how orders are processed, how delivery fees are calculated, what our delivery service includes, and what customers are responsible for before delivery.

Order Processing

All online orders placed through sobefurniture.com are processed through our secure checkout system.

After your order is placed, a SoBe Furniture representative will contact you during normal business hours to review your order details and coordinate delivery.

In most cases, customers are contacted within 30 minutes of placing an order during normal business hours.

Local White-Glove Delivery

For local furniture deliveries, SoBe Furniture uses white-glove delivery service to help ensure your merchandise is handled, transported, assembled, and placed with care.

Our local delivery area generally includes the tri-county area surrounding our Boca Raton showroom.

Local Delivery Fee

For deliveries within our standard local delivery area, the delivery fee is the greater of:

$120.00 or 3.0% of the gross merchandise amount, calculated before any discounts.

This delivery rate applies to the local tri-county area surrounding the SoBe Furniture showroom in Boca Raton, Florida.

Deliveries outside our normal delivery area will be quoted on a case-by-case basis.

Deliveries Outside Our Local Area

If your delivery address is outside our standard local delivery area, a SoBe Furniture representative will contact you with a custom delivery quote.

Additional charges may apply based on:

• Delivery distance
• Size and weight of the merchandise
• Number of items
• Special handling requirements
• Building access restrictions
• Freight or third-party carrier costs
• Assembly or installation complexity
• Delivery location and scheduling requirements

If the delivery cost shown at checkout does not accurately reflect the delivery requirements for your location or order, SoBe Furniture reserves the right to contact you with a corrected delivery quote before completing the order.

What White-Glove Delivery Includes

Our white-glove delivery service is designed to make the process as smooth and hands-off as possible.

White-glove delivery may include:

• Unloading your furniture from the delivery vehicle
• Carrying furniture into your home or business
• Placement of furniture in your designated room
• Professional assembly and setup of applicable items
• Removal and responsible disposal of standard shipping boxes and packaging materials

Items Not Included with Delivery

For liability and safety reasons, our delivery team does not perform certain types of installation or home modification work.

Delivery does not include:

• Hanging wall-mounted mirrors
• Hanging artwork
• Installing floating furniture
• Mounting wall panels
• Attaching furniture to walls or ceilings
• Electrical work
• Plumbing work
• Structural modifications
• Moving existing furniture unless specifically agreed in advance
• Removing old furniture unless specifically agreed in advance
• Hoisting furniture through windows, balconies, or non-standard access points unless approved in writing beforehand

Any special installation needs must be discussed with SoBe Furniture before delivery.

Delivery Days and Time Windows

Deliveries are typically scheduled:

Monday through Friday
10:00 AM to 5:00 PM

Customers will be provided with a dedicated three-hour arrival window for the scheduled delivery day.

Delivery windows are provided in good faith. Actual arrival times may be affected by traffic, weather, building restrictions, prior delivery delays, customer delays, road conditions, or other circumstances outside our control.

Customer Responsibilities Before Delivery

To help ensure a successful delivery, customers are responsible for preparing the delivery location before the delivery team arrives.

Before delivery, please make sure to:

• Measure all doorways, hallways, stairways, elevators, gates, entryways, and room openings
• Confirm the merchandise will safely fit through the entire delivery path
• Clear a safe and unobstructed path from the entrance to the final placement area
• Remove existing furniture, rugs, decor, fragile items, and other obstacles from the delivery path
• Secure pets and children during delivery
• Protect floors, walls, and surrounding areas as needed
• Make sure an authorized adult is present to receive and approve the delivery

SoBe Furniture is not responsible for failed deliveries, delays, additional charges, or property damage resulting from inaccurate measurements, tight access, unprepared spaces, blocked pathways, fragile surroundings, building restrictions, or unsafe delivery conditions.

Measuring for Delivery

Customers are responsible for confirming that all purchased items will fit through the delivery path and into the intended room.

Please measure:

• Front doors
• Side doors
• Interior doors
• Hallways
• Staircases
• Elevators
• Gates
• Low ceilings
• Tight turns
• Room openings
• Final placement areas

If an item cannot be delivered because it does not fit, additional delivery, redelivery, storage, handling, restocking, or cancellation fees may apply.

Condominium, Apartment, Building, and HOA Deliveries

If your delivery address is located in a condominium, apartment building, gated community, office building, or HOA community, please give us the contact information for your building management or association when you place your order. SoBe Furniture will coordinate the required approvals with them.

This may include:

• Approved delivery days and hours
• Elevator reservations
• Loading dock reservations
• Security gate access
• Building management approval
• Parking instructions
• Delivery paperwork
• Certificate of Insurance requirements
• Any special delivery rules required by the property

Certificate of Insurance Requirements

If your building requires a Certificate of Insurance, also known as a COI, please notify SoBe Furniture as early as possible.

COIs may take up to two weeks to process through our insurance provider.

If your building or community requires special wording, custom insurance language, or additional documentation, a $50.00 COI processing fee will apply.

Failure to provide COI requirements in advance may delay your delivery.

Missed, Failed, or Delayed Deliveries

A delivery may be considered missed or failed if:

• No authorized adult is present to receive the delivery
• The delivery path is not clear
• The merchandise does not fit through the delivery path
• Building approval was not obtained
• Elevator or loading dock reservations were not made
• Required COI documents were not requested in advance
• The delivery location is unsafe or inaccessible
• The customer refuses delivery without an approved reason
• Incorrect delivery information was provided

If a delivery cannot be completed due to customer-related issues, additional fees may apply for redelivery, storage, handling, labor, freight, or return transportation.

Damage During Delivery

Customers should inspect all merchandise at the time of delivery.

If visible damage is present, please notify the delivery team immediately and document the issue before signing off on the delivery.

To report a delivery-related issue, contact us as soon as possible at:

CustomerService@SoBeFurniture.com

Please include:

• Your full name
• Invoice number
• Delivery date
• Description of the issue
• Photos and/or videos showing the damage or concern

Shipping of Smaller Items

Some smaller items, decor pieces, accessories, or eligible merchandise may be shipped by parcel carrier or third-party freight carrier when available.

Shipping availability, pricing, timing, and carrier options may vary depending on the item, destination, size, weight, and packaging requirements.

If standard shipping is not available for an item, SoBe Furniture will contact you to discuss delivery or freight options.

Third-Party Freight or Carrier Deliveries

For certain orders outside our local area, SoBe Furniture may use or coordinate with a third-party carrier, freight company, manufacturer, or delivery service.

Third-party delivery timelines are estimates only and may be affected by carrier delays, freight schedules, weather, road conditions, warehouse delays, or other factors outside SoBe Furniture’s control.

SoBe Furniture is not responsible for delays caused by third-party carriers, manufacturers, freight companies, building restrictions, or customer-related scheduling issues.

Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including apartment numbers, building names, gate codes, contact information, and any special delivery instructions.

SoBe Furniture is not responsible for delivery delays, failed deliveries, additional fees, or lost shipments caused by incorrect, incomplete, or outdated delivery information.

Delivery Changes

If you need to change your delivery date, delivery address, contact information, or delivery instructions, please contact SoBe Furniture as soon as possible.

Delivery changes requested after scheduling may be subject to availability and may result in additional fees.

Contact Us

For questions about shipping, delivery, scheduling, COI requirements, or special delivery arrangements, please contact:

SoBe Furniture
6599 N Federal Highway
Boca Raton, FL 33487
Phone: 561.221.6111 or 888.713.7623
Email: CustomerService@SoBeFurniture.com or Ops@SoBeFurniture.com