Terms of service

Terms of Service

Effective Date: May 18, 2026

Welcome to SoBe Furniture. These Terms of Service govern your use of our website, products, services, checkout, communications, deliveries, warranties, protection plans, and any purchases made through sobefurniture.com, by phone, in-store, or through any other authorized SoBe Furniture sales channel.

By visiting our website, placing an order, scheduling a delivery, purchasing merchandise, or using any of our services, you agree to these Terms of Service, our Privacy Policy, our Delivery Policy, our Warranty Information & Claims Policy, and any additional policies displayed at checkout, on your invoice, or otherwise provided to you in writing.

1. About SoBe Furniture

SoBe Furniture sells modern and contemporary furniture, decor, and related home products and services. Our showroom is located at:

SoBe Furniture
6599 N Federal Highway
Boca Raton, FL 33487
Phone: 561.221.6111 or 888.713.7623
Email: CustomerService@SoBeFurniture.com or Ops@SoBeFurniture.com

2. Eligibility to Use Our Site

You must be at least 18 years old, or the age of majority in your state or jurisdiction, to use our website or place an order. By using our site or purchasing from us, you represent that you are legally able to enter into a binding agreement.

You agree not to use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose. You also agree not to interfere with the security, functionality, checkout process, or operation of our website.

3. Shopify Platform and Checkout

Our online store is powered by Shopify. When you place an order through our website, your order may be processed through Shopify Checkout and related payment, fraud-prevention, shipping, tax, and ecommerce tools.

You agree to provide accurate, complete, and current information when placing an order. Shopify’s own policies state that merchants are responsible for complying with applicable platform rules, partner rules, and laws.

4. Product Information, Availability, and Pricing

We make every reasonable effort to display accurate product descriptions, dimensions, colors, materials, pricing, availability, and images. However, because many products are photographed in different lighting, displayed on different screens, or manufactured with natural materials, actual colors, finishes, textures, grains, and dimensions may vary slightly.

Product availability is subject to change without notice. Some items may be in stock, incoming, discontinued, special order, backordered, delayed by the manufacturer, or unavailable after checkout. We reserve the right to correct errors, inaccuracies, omissions, pricing mistakes, product descriptions, stock status, or order details at any time, including after an order has been placed.

If a product becomes unavailable or there is a material error with your order, we may contact you with alternatives, revised timing, or cancellation options.

5. Orders and Acceptance

Your placement of an order does not automatically guarantee acceptance of that order. SoBe Furniture reserves the right to accept, reject, cancel, limit, or modify any order for reasons including but not limited to product availability, pricing errors, suspected fraud, payment issues, delivery restrictions, manufacturer delays, or errors in product information.

An order is considered accepted only after payment is approved and SoBe Furniture confirms the order.

6. Payment, Taxes, and Financing

Payment is due at the time of purchase unless otherwise agreed in writing. Prices do not include applicable taxes, delivery fees, protection plans, installation-related charges, freight charges, or other service fees unless specifically stated.

Applicable sales tax will be collected as required by law.

If financing, pay-over-time services, or third-party payment options are offered, those services are provided by third-party providers and are subject to their separate approval process, terms, conditions, interest rates, fees, and disclosures. SoBe Furniture is not responsible for approval decisions made by third-party financing or payment providers.

7. Delivery Policy

Because many of our items are high-value, carefully crafted furniture pieces, SoBe Furniture uses trained white-glove delivery teams for delivery, assembly, and placement.

Local White-Glove Delivery Fee

For our local tri-county delivery area surrounding our Boca Raton showroom, the delivery fee is the greater of:

$120.00 or 3.0% of the gross merchandise amount, calculated before any discounts.

Deliveries outside our normal delivery area will be quoted on a case-by-case basis.

What White-Glove Delivery Includes

White-glove delivery may include:

Unloading, carrying, and placing furniture in your designated room
Professional assembly and setup of applicable items
Removal and responsible disposal of standard shipping boxes and packaging materials

For liability reasons, our delivery team does not hang wall-mounted mirrors, artwork, floating furniture, wall panels, or any furniture or decor requiring attachment to walls, ceilings, electrical systems, plumbing, or structural surfaces.

8. Delivery Scheduling

A SoBe Furniture representative will contact you during normal business hours to coordinate your delivery date and time. In many cases, customers are contacted within 30 minutes of placing an order during business hours.

Deliveries are generally scheduled Monday through Friday between 10:00 AM and 5:00 PM. Customers will be provided with a three-hour arrival window for the scheduled delivery day.

Delivery dates and arrival windows are provided in good faith and may be affected by traffic, weather, building restrictions, customer delays, product availability, carrier delays, manufacturer delays, or circumstances outside our control.

9. Customer Responsibilities for Delivery

Customers are responsible for preparing the delivery location before the delivery team arrives.

Before delivery, you agree to:

Measure all doorways, stairways, elevators, gates, hallways, entryways, and room openings
Confirm that all merchandise will safely fit through the delivery path
Clear a safe, unobstructed path from the entrance to the final placement area
Remove existing furniture, rugs, decor, fragile items, or obstacles from the delivery path
Protect floors, walls, and surrounding areas as needed before delivery
Ensure that an authorized adult is present to receive and approve the delivery

SoBe Furniture is not responsible for failed deliveries, delays, additional fees, or property damage resulting from inaccurate measurements, tight access, blocked pathways, unprepared spaces, fragile surroundings, building restrictions, or conditions outside our control.

If merchandise cannot be delivered due to access issues, building restrictions, customer absence, lack of preparation, or other customer-related reasons, additional delivery, redelivery, storage, freight, or handling fees may apply.

10. Condominium, Apartment, Building, and HOA Deliveries

If your building, condominium, apartment, gated community, or HOA has delivery restrictions, please give us the contact information for your building management or association when you place your order, and SoBe Furniture will coordinate the required approvals.

This may include:

Permitted delivery days and hours
Elevator reservations
Loading dock reservations
Building management approval
Security gate access
Certificate of Insurance requirements
Special delivery rules or required documentation

If your building requires a Certificate of Insurance, also known as a COI, please notify SoBe Furniture as early as possible. COIs may take up to two weeks to process through our insurance provider.

If your community requires special wording, custom insurance language, or additional documentation, a $50.00 COI processing fee will apply.

11. Returns, Exchanges, Cancellations, and Refunds

Returns, exchanges, cancellations, and refunds are subject to the return and refund policy posted on our website, displayed at checkout, printed on your invoice, or otherwise provided in writing by SoBe Furniture.

Unless otherwise approved in writing by SoBe Furniture or required by applicable law, the following items may be final sale and not eligible for return, refund, exchange, or cancellation:

Floor models
“As Is” merchandise
Clearance merchandise
Special-order items
Custom-order items
Custom upholstery, special fabrics, special finishes, or made-to-order merchandise
Delivered, assembled, installed, used, damaged, or altered merchandise
Third-party products or services
Items no longer in original condition or original packaging
Delivery, freight, pickup, installation, COI, administrative, or service-related fees

Eligible returns, if approved by SoBe Furniture in writing, must be unused, undamaged, unassembled, unaltered, and in original packaging unless otherwise required by law.

This section does not limit any rights you may have under applicable law. Florida law has specific rules about retail refund policies, including consequences if a refund policy is not properly posted.

12. Floor Model Merchandise

All floor model merchandise is sold strictly in “AS IS” condition.

Floor models do not carry warranties from SoBe Furniture and may not carry warranties from the manufacturer. Floor models are ineligible for extended protection plans unless otherwise expressly stated in writing.

By purchasing a floor model, you acknowledge that the item may have signs of showroom use, cosmetic imperfections, wear, minor damage, discontinued status, missing packaging, or other conditions associated with floor samples.

13. Manufacturer’s Warranty

SoBe Furniture does not grant or imply any warranties on merchandise except where expressly required by applicable law. Any warranty provided, if any, is provided directly by the manufacturer.

Warranty paperwork is typically included in the original product packaging. Many manufacturers prefer to handle warranty claims directly with the consumer. If warranty service is needed, SoBe Furniture may assist you in contacting the manufacturer.

In select cases, SoBe Furniture may assist in directly providing warranty-related service. If we do, SoBe Furniture may charge a warranty administration fee, plus any applicable freight charges, pickup fees, delivery fees, labor fees, storage fees, or other incurred costs.

14. Warranty Exclusions

Most manufacturer warranties cover repair or replacement of defective parts only. They generally do not cover:

Loss of use
Inconvenience
Travel expenses
Temporary replacement furniture
Fading or discoloration of leather or fabric
Damage from exposure to sunlight, heat, moisture, oils, spills, fluids, chemicals, or improper cleaning
Buckling, cracking, splitting, warping, or veneer damage caused by moisture, heat, dryness, or environmental exposure
Normal wear and tear
Accidental damage
Misuse, abuse, neglect, or improper maintenance
Damage caused by pets, children, guests, contractors, movers, cleaners, or third parties

SoBe Furniture and/or the manufacturer may refuse warranty claims based on:

Food, beverage, bodily fluid, pet fluid, grass, grease, ink, marker, nail polish, cosmetic, or crayon stains
Rips, tears, cuts, burns, punctures, scratches, chips, dents, or other accidental damage
Claims made outside the manufacturer’s designated warranty period
Damage caused by improper assembly, movement, cleaning, maintenance, storage, or use
Merchandise moved from its original delivery location by anyone other than SoBe Furniture or an authorized service provider

In no event shall SoBe Furniture’s responsibility exceed the value of the originally purchased merchandise.

15. Optional Protection Plans

SoBe Furniture may offer optional furniture protection plans for added peace of mind.

Protection plans are completely optional and must be purchased at the same time as the merchandise they cover. To be valid, the protection plan must be explicitly itemized on the same invoice as the covered merchandise.

If a protection plan is not purchased at the time of sale, your merchandise is covered only by the standard manufacturer’s warranty, if applicable.

Protection plans are subject to the separate terms, conditions, exclusions, claim procedures, cancellation rights, and administrator rules of the applicable protection plan provider. Nothing in these Terms limits any statutory cancellation or refund rights that may apply to a service agreement or protection plan under Florida law. Florida service agreement rules include cancellation and refund provisions for certain service agreements.

16. Third-Party Products and Services

SoBe Furniture may refer, coordinate, sell, or introduce customers to third-party products or services, including but not limited to custom window treatments, built-in wall units, installation services, independent contractors, designers, tradespeople, service providers, or specialty vendors.

Unless expressly stated in writing, third-party products and services are provided by the respective third-party company, not SoBe Furniture.

Warranty claims, service requests, repairs, defects, delays, disputes, damages, refunds, cancellations, or complaints involving third-party products or services must be handled directly with the applicable third-party provider. SoBe Furniture does not manage, facilitate, guarantee, or accept liability for claims associated with third-party vendors unless expressly agreed in writing.

17. Warranty Claims

Customer service is extremely important to us. To help process a warranty claim, please email:

CustomerService@SoBeFurniture.com

Your claim must include:

Your full name
Your original invoice number
The date of purchase
A detailed written explanation of the defect
At least three photos from different angles and/or distances
Any relevant videos or supporting documentation

SoBe Furniture reserves the right to request photos, videos, inspection, manufacturer review, or additional documentation before processing any claim.

If the manufacturer’s warranty has expired, SoBe Furniture may notify you and, whenever possible, offer low-cost alternatives, paid repair options, referrals, or recommendations to help address the issue.

18. Privacy and Customer Information

Your use of our website and services is also governed by our Privacy Policy. Our Privacy Policy explains how we collect, use, store, disclose, and protect customer information.

Your uploaded Privacy Policy states that SoBe Furniture collects device information, order information, and customer support information, uses Shopify to power the online store, uses OpenClaw and QuickBooks for business operations and accounting, and uses AI agents to help with inventory tracking and order-related communications.

19. Email and SMS Marketing

By submitting your email address or phone number, you may receive order-related communications, including order confirmations, shipping updates, delivery scheduling, customer service messages, or other transactional communications related to your purchase.

Marketing emails and text messages will only be sent where permitted by law and where appropriate consent has been obtained.

You may unsubscribe from marketing emails by using the unsubscribe link in the email. You may opt out of SMS marketing by replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or another clear opt-out request. Federal rules recognize several text replies as valid revocation methods and require covered opt-out requests to be honored within a reasonable time, not to exceed 10 business days.

Transactional messages related to orders, delivery, service, or warranty matters may still be sent when legally permitted.

Marketing emails must comply with applicable email marketing laws, including rules requiring accurate sender information, non-deceptive subject lines, a valid postal address, and a working opt-out method.

20. Reviews, Testimonials, and User Content

If you submit a review, testimonial, photo, comment, message, tag, social media post, or other content to SoBe Furniture, you grant SoBe Furniture permission to use, reproduce, display, publish, edit, and share that content for marketing, advertising, social media, website, customer service, and business purposes, unless you notify us otherwise in writing.

You represent that any content you submit is accurate, lawful, and does not infringe the rights of any third party.

SoBe Furniture reserves the right to remove, refuse, edit, or decline to publish user-submitted content at its discretion.

21. Website Content and Intellectual Property

All website content, including logos, product descriptions, text, images, graphics, layouts, videos, icons, designs, and branding, is owned by or licensed to SoBe Furniture and may not be copied, reproduced, modified, republished, distributed, or used for commercial purposes without written permission.

You may use our website only for personal shopping and informational purposes.

22. Prohibited Uses

You agree not to:

Use our website for unlawful, fraudulent, abusive, or harmful purposes
Submit false, misleading, or inaccurate information
Attempt to interfere with website security or checkout functionality
Use bots, scraping tools, automated systems, or unauthorized data extraction
Upload viruses, malware, harmful code, or disruptive technology
Impersonate another person or business
Misuse promotions, discounts, coupon codes, financing tools, or checkout systems
Violate any applicable law, regulation, or third-party right

We reserve the right to deny service, cancel orders, restrict access, or take appropriate legal action if we believe these Terms have been violated.

23. Promotions, Discounts, and Sales

Promotions, sales, discount codes, financing offers, clearance pricing, and limited-time offers are subject to separate terms and may change or expire at any time.

Unless otherwise stated, promotions cannot be combined, applied retroactively, exchanged for cash, or applied to prior purchases. Certain brands, special orders, custom orders, floor models, clearance items, protection plans, delivery fees, freight charges, taxes, and third-party services may be excluded.

24. Delays and Events Outside Our Control

SoBe Furniture is not responsible for delays or failure to perform caused by events outside our reasonable control, including but not limited to manufacturer delays, shipping delays, customs delays, supply chain disruptions, labor shortages, weather, traffic, accidents, port delays, product discontinuation, material shortages, building restrictions, acts of God, government actions, or other circumstances beyond our control.

25. Limitation of Liability

To the maximum extent permitted by law, SoBe Furniture shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of use, inconvenience, lost profits, lost business, travel expenses, temporary furniture costs, emotional distress, or third-party claims.

To the maximum extent permitted by law, SoBe Furniture’s total liability for any claim related to a product or service shall not exceed the amount paid for the specific merchandise giving rise to the claim.

Some states do not allow certain limitations of liability, so portions of this section may not apply to you.

26. Disclaimer of Warranties

Except as expressly required by law or expressly provided in writing by SoBe Furniture, all products and services are provided on an “as available” basis.

To the maximum extent permitted by law, SoBe Furniture disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

This disclaimer does not limit any manufacturer warranty that may apply to your merchandise or any rights that cannot be waived under applicable law.

27. Indemnification

You agree to indemnify and hold harmless SoBe Furniture, its owners, officers, employees, agents, contractors, affiliates, service providers, and suppliers from any claims, damages, liabilities, costs, expenses, or fees arising from your violation of these Terms, misuse of our website, inaccurate information, unlawful conduct, or violation of any third-party rights.

28. Governing Law and Venue

These Terms and any dispute relating to SoBe Furniture, our website, products, services, orders, deliveries, warranties, or policies shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

Unless otherwise required by applicable law, any legal action shall be brought in the state or federal courts located in Palm Beach County, Florida.

29. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, website functionality, legal obligations, Shopify requirements, or customer policies.

The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated Terms.

30. Contact Information

For questions about these Terms, your order, delivery, warranty claim, or customer service matter, please contact: